1. 1Home - Frequently asked questions

What does 1Home Voice Control do?

1Home allows you to connect your favourite Smart Assistants:

  • Amazon Alexa,
  • Google Assistant and
  • Apple Siri (in Beta),

with your Smart Home:

  • Gira X1 & HomeServer,
  • Loxone Miniserver,
  • Theben LUXORLiving IP1,
  • Divus KNX server,
  • Weinzierl BAOS 777,
  • IPAS HCC,
  • EisBär Scada,
  • as well as any KNX IP interface.

  

How can I start with Voice Control?

You can try out Voice control free of charge instantly:

  1. Start your free trial in the 1Home App,
  2. Connect with your Smart Home,
  3. Rename and enable/disable devices,
  4. Set-up your Smart Assistant.

That’s it! Now you’re ready to start using Voice Control.

  

Can I setup the voice control on my Gira myself, without the help of an installer?

Sure! We've built 1Home to let both technical and non-technical users integrate voice assistants in the easiest way possible. The setup is as simple as copy-pasting a short text from your Gira mobile app to our 1Home Dashboard. We take care of the rest.

 
  

2. Gira HomeServer & 1Home: FAQ

What do I need before integrating 1Home?

You need a Gira HomeServer version 3 or above or Facility server with configured Quadclient visualisation. The server needs to be configured for remote use of the Gira mobile application. This part of the configuration is usually done by an installer using the Gira software Experte. However if you do not have the mobile app configured or have remote access then, please step in contact with the professional installer.

  

How do I integrate 1Home tino my Gira HomeServer (Gira HS)?

Log into 1Home dashboard at http://my.1home.io

  • Press the green button "Add gateway" and select Add Gira HomeServer
  • Enter the connection details to your Gira HomeServer. You can find this information at the profile settings of your Gira mobile application:

Hostname or external static IP: Please enter the external address of your Gira HS. Example: mustermann.giradns.com. Please do not enter internal network IP addresses like 192.168.X.X, 172.X.X.X, or 10.X.X.X. Also please do not enter the http:// as part of the address and note that you need to enter the port number in a separate field. External static IP and other DNS address are also supported.

Port: Please enter the port of your Gira HomeServer. In the Gira mobile application this is the number after the colon. Example mustermann.giradns.com:80  

Username: Please enter the Quad client username for your Gira HomeServer.

Password: Please enter the Quad client password for your Gira HomeServer. If you do not remember the password please check with your installer.

Press the "Save" button and if the connection details are correct, 1Home will recognize all your devices in your Smart Home. Click on the Devices tab at the top of the page to access the list of all detected devices.

  

How do I set up port forwarding?

Most Gira HomeServer or X1 users will already have port forwarding enabled if they're already using a mobile app to control their smart devices. If not, we suggest contacting your installer. Technically proficient users can find more information about setting port forwarding at http://www.wikihow.com/Set-Up-Port-Forwarding-on-a-Router

For users that don't want to set up port forwarding, we suggest the 1Home Box, which is a plug & play device that doesn't require port forwarding due to its local connection.

 

I don 't want to use port forwarding. What other options do I have?

We suggest taking a look at our hardware devices, the 1Home Box and the 1Home Bridge, which eliminate the need for Port Forwarding, dynamic DNS or externally accessible IP. Due to their local connection, they also enable Remote Access, HomeKit support, more IoT integrations and faster voice command execution. Both the Box and the Bridge are simple to use and require no technical knowledge, simply connect power & network and the device is ready to go.
 
 

Which Gira device types are currently supported?

1Home detects all HomeServer function templates available through your mobile app which make sense for voice control - lights, switches, scenes, blinds and thermostats. You can find a complete list of all supported commands in the Voice Control FAQ.

  

Why can't i see some devices in 1Home Dashbard that are in my Gira mobile app?

Some functions like status display or set value functions do not make sense for a voice interface and therefore are not available in the 1Home interface. If you still feel a function would make sense and should be available over voice interface please send a message to our support team at support@1home.io

  

I would like to add a new function to control with voice. How can I do this?

We suggest contacting your installer to add new functions to your Gira configuration. After the installer adds new devices, please visit the 1Home dashboard at http://my.1home.io and refresh your smart home gateway. New devices will be detected and merged with already configured devices.

The devices should also be automatically recognised by the smart assistant. In case they aren't, please refresh the device list in your assistant mobile app by saying "Alexa, refresh devices."

  

More Information:

Find out more about 1Home Voice Control on our website.
 
Do you have any questions or suggestions?
Please let us know at support@1home.io or by contacting our helpful support team via Chat (blue button in the bottom right) or book a Support call.

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