1. 1Home - Frequently asked questions

What does 1Home Voice Control do?

1Home allows you to connect your favourite Smart Assistants:

  • Amazon Alexa,
  • Google Assistant and
  • Apple Siri (in Beta),

with your Smart Home:

  • Gira X1 & HomeServer,
  • Loxone Miniserver,
  • Theben LUXORLiving IP1,
  • Divus KNX server,
  • Weinzierl BAOS 777,
  • EisBär Scada,
  • as well as any KNX IP interface.


How can I start with Voice Control?

You can try out Voice control free of charge instantly:

  1. Start your free trial in the 1Home App,
  2. Connect with your Smart Home,
  3. Rename and enable/disable devices,
  4. Set-up your Smart Assistant.

That’s it! Now you’re ready to start using Voice Control.


Can I, as a less technical user, do the setup myself?

Of course! 1Home is simple to use and fast to set-up. Setting it up is as simple as copying text from your Smart Home mobile app to our 1Home App and clicking Save. 1Home takes care of the rest.

2. 1Home with Loxone Miniserver - Frequently asked questions

What do I need to use 1Home ?

You need a configured Loxone Miniserver or Miniserver Go, prepared for remote use via the Loxone mobile App. This configuration is usually done by a professional installer. If you do not have the remote access configured please contact your installer.


How do I connect 1Home to my Loxone Miniserver?

Log into 1Home dashboard at https://my.1home.io/ 

  • Press the green button "Add gateway" and select Add Loxone Miniserver
  • Enter the connection details to your Loxone Miniserver. You can find this information at the profile settings of your Loxone mobile application:


Hostname or external static IP: Please enter the external address of your Loxone Miniserver. Example: mustermann.dyndns.com. Please do not enter internal network IP addresses like 192.168.X.X, 172.X.X.X, or 10.X.X.X. Also please do not enter the http:// as part of the address and note that you need to enter the port number in a separate field. External static IP and other DNS address are also supported.

Port: Please enter the port of your Loxone Miniserver. In the Loxone mobile application this is the number after the colon. Example mustermann.dyndns.com:80

Alternatively you can connect using Loxone CloudDNS. Please enter the server serial number which can usually be found in the Loxone mobile app.

Username: Please enter the Loxone mobile App username for your Loxone Miniserver.

Password: Please enter the password for your Loxone Miniserver. If you do not remember the password please check with your installer.

Press the "Save" button and if the connection details are correct, 1Home will recognise all your devices in your Smart Home. Click on the Devices tab at the top of the page to access the list of all detected devices.

If you have issues connecting 1Home to your Loxone Miniserver, please contact our friendly support team at support@1home.io or via the blue Chat bubble in the bottom right corner.


How do I configure port forwarding?

Most Loxone users with a mobile app will already have port forwarding enabled. If not, we suggest contacting your installer. Technically very proficient users can find more information about setting port forwarding at http://www.wikihow.com/Set-Up-Port-Forwarding-on-a-Router

If you would like to use Voice Control without Port Forwarding, please read more about the 1Home Box product.


I don't want to use port forwarding. What other options do I have?

Please take a look at our 1Home Box device, which eliminates the need for Port Forwarding, dynamic DNS or externally accessible IP. 1Home Box device enables Remote Access, HomeKit support, IoT Orchestration and faster voice control.  The device is simple to use and requires no technical knowledge, simply connect power & network and the device is ready to go.

Which Loxone Miniserver devices can be controlled through voice using 1Home?

1Home detects all Miniserver devices which are available through your mobile app and which makesense for voice control - lights, switches, scenes, blinds and thermostats. You can find a complete list of all supported commands in the Voice Control FAQ.


Why I cannot find some devices which are available through the Mobile app?

Some functions like status display or set value functions do not make sense for a voice interface and therefore are not available in the 1Home interface. If you still feel a function would make sense and should be available over voice interface please send a message to our support team at support@1home.io


I would like to add a new function to control with voice. How can I do this?

We suggest contacting your installer to add new functions to your Loxone Miniserver configuration. After the installer adds new devices, please visit the 1Home dashboard at https://my.1home.io/ and press Save again. New devices will be detected and merged with already configured devices.

Do not forget to discover new devices on your Smart Assistant  when finished with device configuration.

Users of Amazon Alexa only need to say “Alexa, discover devices”.

Google Home & Siri HomeKit users should go to the 1Home App and open the Devices tab. In the sidebar on the left there are two buttons: “Sync devices with Google” & “Sync devices with HomeKit”. To discover new devices click the button.

More Information:

Find out more about 1Home Voice Control on our website.
Do you have any questions or suggestions?
Please let us know at support@1home.io or by contacting our helpful support team via Chat (blue button in the bottom right) or book a support call.

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