Your smart home needs to be accessible outside your internal network in order for 1Home Cloud to work properly. Most issues with commands are connected either to port forwarding or dynamic DNS not being set up correctly.
For setting up Loxone Miniserver you will need to prepare the following:
Externally accessible IP address and port
Username and password of your Loxone mobile app.
Have you set up port forwarding correctly?
Click here to follow the WikiHow Port forwarding instructions.
Want to avoid port forwarding?
If you want to avoid port forwarding you need to use the 1Home device (Box or Bridge) which is connecting locally to your smart home and requiring no changes to your network configuration.
Port forwarding for Loxone users
Here are instructions for setting up Port forwarding with Loxone.
If you are using the Loxone DNS service, please confirm it is working properly. Instructions for Loxone DNS
Port forwarding for Gira Homeserver & Gira X1 users
Gira Homeserver users, usually use port 80 or 443
Gira X1 users, usually use the port 4432
If you are using the Gira DNS service, please confirm it is working properly. You can check the configuration in the Gira device portal:
Port forwarding for KNX users
***Please note that setting up port forwarding with KNX IP Interface presents a major security concern as there is usually no authentication on the interface itself. If you really know what you are doing - we propose you only set it up for test purposes and for real usage go for Box or Bridge products that are connecting locally.
Usually port 3671 is used
If you have the ETS 5 software, you can find the instructions on how to check for port forwarding issues with UDP Ports:
Please open the Bus tab
Then click the + Plus sign under Configured interfaces
on the right side there will be a form: please enter a name, the individual address is empty,
under server: enter your external IP,
Port: enter your forwarded port
click the checkbox: connect using Nat
Click the "Test" button
You should get the response “OK”
Other gateways: Weinzierl, IPAS, EisBär, Theben, Divus
***These gateways won't be supported in the future updates of the Cloud, Box and Bridge products.
Weinzierl Knx Ip Baos 777, IPAS Combridge HCC, THEBEN LUXORliving IP 1 and Divus KNX Server usually use the port 443
Eisbär usually uses the incoming port 8080
Please note: To connect your Eisbär server with 1Home a certificate has to be installed. Please follow the Eisbär manual or Eisbär Scada Help section (found in the Eisbär Scada software) to learn how. The instructions can be found in the Help section under Components - Driver - 1Home (Voxior) or in the manual under 6.13.21 1Home
Do you have any questions or suggestions?
Our support team is happy to help via Chat (blue button in the bottom right corner).