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Your smart home needs to be accessible outside your internal network in order for 1Home Cloud to work properly. Most issues with commands are connected either to port forwarding or dynamic DNS not being set up correctly.
For setting up Loxone Miniserver you will need to prepare the following:
Externally accessible IP address and port
Username and password of your Loxone mobile app.
Have you set up port forwarding correctly?
Click here to follow the WikiHow Port forwarding instructions.
Want to avoid port forwarding?
Port forwarding for Loxone users
Port forwarding for Gira Homeserver & Gira X1 users
Gira Homeserver users, usually use port 80 or 443
Gira X1 users, usually use the port 4432
If you are using the Gira DNS service, please confirm it is working properly. You can check the configuration in the Gira device portal:
Do you have any questions or suggestions?
Our support team is happy to help via Chat (blue button in the bottom right corner).