First of all, please check our 1Home Box setup article and make sure you are setting up everything correctly. But if you are following the procedure and still can not set up the device, one of the answers below should be helpful.
Usually when our customers hit obstacles when setting up the 1Home Box, one of the answers below is helpful:
1. I was previously using a direct (cloud connection) and would like to use the 1Home Box now. How do I move the configuration?
Please connect the Box to power and network, and wait 5-10 minutes
Please open the Smart home tab and select Options > Move configuration:
Please select your new Box and follow the onboarding wizard
2. My Box doesn’t show up in the 1Home Dashboard. What can I do?
Usually, the Box appears within 5-10 minutes, after the software is updated to the newest version.
If you still don’t see it after that, please check:
Is the device powered and is the ethernet cable correctly inserted in the hardware device and in your router?
Does the router have an active internet connection?
Are you in the same network (WiFi/lan) as the 1Home box?
Could you try using a different ethernet cable?
Please restart the box and re-open +Add 1Home device page
3. I’m experiencing issues with my voice control or my box
Are you experiencing issues with your internet connection?
Please restart the box (plug it in/out)
If voice control doesn’t start working within a minute, kindly contact our support team. We’ll get you up and running
Do you have any questions or suggestions?
Please contact us via the chat button in the bottom right corner.