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Your smart home needs to be accessible outside your internal network in order for 1Home Cloud to work properly. Most issues with commands are connected either to port forwarding or dynamic DNS not being set up correctly.

For setting up Loxone Miniserver you will need to prepare the following:

  • Externally accessible IP address and port

  • Username and password of your Loxone mobile app.

If your IP is not externally accessible you will need to set up Port-Forwarding. If you have a dynamic IP setup that changes on a daily basis, you will also need to enable Loxone DNS, here's how.

Where to find your externally accessible IP and port?

  1. Open your Loxone mobile app

2. Press the location pin icon.

3. Find your smart home and press the info icon.

4. Copy the external address field.

Where to find your username?

5. Your username is found in the same location above your address. Password is the same as the password for your Loxone mobile app.

I don't have this information in my mobile app and I don't know my credentials, what can I do?

Please contact an integrator who setup your Loxone smart home and they will provide you with the required information:

Do you have any questions or suggestions?

Our support team is happy to help via Chat (blue button in the bottom right corner).

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