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First of all, please check our 1Home Bridge setup article and make sure you are setting up everything correctly. But if you are following the procedure and still can not set up the device, one of the answers below should be helpful.

1. I was previously using a direct (cloud connection) and would like to use the 1Home Bridge now. How do I move the configuration?

  • Please connect the Bridge to power and network, and wait 5-10 minutes

  • Please open the Smart home tab and select Options > Move configuration:

  • Please select your new Bridge and follow the onboarding wizard

2. My Bridge doesn’t show up in the 1Home Dashboard. What can I do?

Usually, the Bridge appears within 5-10 minutes, after the software is updated to the newest version. Once the Bridge device is booted you should see the 1Home logo and the device's private IP on the 1Home Bridge screen.

If this is not the case, the troubleshooting differs on whether you are using the direct BUS connection or whether you are connecting via KNX IP, Loxone Miniserver or Gira Homeserver (using POE).

Connecting directly to BUS:

  • Please check whether the network cable is plugged into your router?

  • Does your internet connection work?

  • Have you tried using a different ethernet cable between your router and the 1Home Bridge device?

Connecting via KNX IP, Loxone Miniservr, or Gira Homeserver (using POE):

  • Please check whether the network cable is plugged into your router?

  • Does your internet connection work?

  • Have you tried using a different ethernet cable between your router and the 1Home Bridge device?

  • Is your POE adapter set up in the correct manner? (POE port needs to be connected to the Bridge and LAN port needs to be connected to your router).

  • Are you by any chance using your own POE adapter? Please try using the one that came with your device.

If you have performed the following steps and still haven't succeeded - please contact our support team via the chat button in the right bottom corner.


3. I’m experiencing issues with my device

  • Are you experiencing issues with your internet connection?

  • Please restart the 1Home Bridge (plug it in/out)

  • If the issues don't go away within the 5-minutes after the restart - please contact our support team.


Do you have any questions or suggestions?

Please contact us via the chat button in the bottom right corner.


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